Frequently Asked Questions

  1. We’re located in Carnaxide, at Avenida dos Cavaleiros 35/35A. See the exact location on the map, here.

  2. One of the great things about Trampolining is that anyone can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, no kids under 3 years old are allowed.
    Also, children bellow 110cm are considered to be Junior Jumpers and have a specific access ticket.

  3. We recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.
  4. Due to high traffic in the venue, it’s not possible to book and pay when you arrive. In order to be confirmed, all bookings must be payed immediately after the moment they are submitted.

    You can pay your booking by VISA, Mastercard or by “Service Payment” at an ATM (the former is not available for same day bookings)

  5. It’s possible to change the day/hour of your booking, as long as confirmed by our staff. All enquiries about changes can be done by phone (212 698 400), e-mail ([email protected]) or through our website chat. Due to limited vacancies for each session, all booking payments are non refundable.

  6. We recommend arriving 15 min (if you’re booked for a simple entry) or 30 min (if you booked a party or hosted group) prior to booked time to check-in.

  7. Give us a cal on 212 698 400, send us an e-mail ([email protected]) or drop us a question through our online chat to speak to a BOUNCE customer service team member.

  8. Check out our pricing page for a full list of ticket types and to find out which is right for you.

  9. We do have changing rooms (without showers) that you can use. To keep your belongings you have at your disposal free open lockers and, for an extra cost (1€/90min), closed lockers.

  10. Due to our food health & safety policy, no self-catering is allowed.*
    *Except for Birthday Party bookings when the option “BYO Cake” is chosen, and the extra fee (9€) is payed.

  11. We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. BOUNCE socks with grip are compulsory to avoid slipping. When you come for the first time, you’ll have to buy a set of socks for 2€ and are yours to keep to be used again at all subsequent visits.

  12. Yes, we have discounts for groups of 10 or more.
  13. Yes we do, it’s called GIFT OF FLIGHT! We have multiple options for you to choose! From all of our access types, all the way to our awesome merch! Check out all our vouchers here.

  14. Yes. Our 5, 10 & 20 multi-visit passes are the best option for those that can’t get enough of Bounce and want a cheaper price per entry! To purchase one of this passes, check our Online Store or come into the venue.
    We also have monthly access passes, but are exclusive for the “FreeStyle Academy“ and “Bounce FIT”programs. You can also find them at our Online Store.

  15. Yes. Trampolining is one of the best form of exercise there is! Click here for the health benefits of trampolining.
  16. Safety is the number one priority at BOUNCE. For details see the safety section.